Does dexcom have 24 hour support?
For 24/7 support, you can also contact Dexcom Global Technical Support at 1-844-607-8398.
How do I get a replacement Dexcom sensor?
To request Overpatches, please visit Overpatch Form. Please fill out the information below if you are experiencing an issue with your Dexcom device and require assistance from Dexcom Technical Support. You will be contacted via preferred contact method you selected.
How do I file a complaint with dexcom?
Dexcom has established a complaint resolution protocol to address complaints. All grievances are to be directed to a supervisor in Customer Services. The telephone number for complaints is 1-888-738-3646. Office hours are Monday through Friday from 7 am to 5 pm Pacific Standard Time.
What if my dexcom falls off?
If a Dexcom G6 sensor wire breaks off under your skin and you can’t see it, don’t try to remove it. Contact your healthcare provider immediately. You should also seek professional medical help if you experience symptoms of infection or inflammation (such as redness, swelling, or pain at the insertion site).
Will Dexcom replace a faulty sensor?
During the warmup period, the Dexcom G6 CGM System may detect that your sensor is unable to retrieve glucose information once the session starts. At this time, the warmup period will end and your receiver or compatible smart device* will display the “Sensor Failed” screen. You will now need to replace the sensor.
Will dexcom replace a faulty sensor?
Will dexcom replace failed sensor?
Why is my Dexcom sensor not working?
If you are experiencing a Sensor Error alert and are not getting Dexcom G6 readings, it means the sensor is temporarily unable to measure the glucose OR your components are not communicating. Sensor site bleeding during insertion. Incorrect transmitter SN entered in the display device.
How long can you wear a Dexcom sensor?
10 days
A single Dexcom G6 sensor can be worn up to 10 days.
Where is Dexcom located?
Dexcom was founded in 1999 and its headquarters is located in San Diego, California, USA. Dexcom has $668.7M in revenue and 1,900 employees.
What does Dexcom transmitter do?
The Dexcom CGM system offers dynamic glucose information in real-time, eliminating the need for fingersticks for daily glucose management solutions. With a small sensor injected beneath the skin, the transmitter, which fastens atop the sensor, is able to send data wirelessly to either your smart device or a Dexcom receiver.
What is a Dexcom sensor?
The Dexcom G4 Platinum is composed of a sensor, a transmitter, and a monitor. The sensor, which is approximately the diameter of a human hair, is inserted under the skin of the abdomen, where it continuously monitors the glucose level of the interstitial fluid (the fluid between cells).