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How do I contact London Underground?

How do I contact London Underground?

To tell us about an urgent safety matter, call 0343 222 1234 (call charges may apply) or select the ‘safety issues and incidents’ option on the form below. For all non-safety critical matters, we aim to respond to you within 10 working days.

What is TfL responsible for?

TfL manages London’s buses, London Underground, Docklands Light Railway, London Overground and London Trams. TfL also has responsibility for a network of main roads, all of London’s 6,000 traffic lights and regulates taxis and the private hire trade.

What is TfL service?

Tube – Transport for London.

Who is responsible for London Underground?

Transport for London (TfL)
The current operator, London Underground Limited (LUL), is a wholly owned subsidiary of Transport for London (TfL), the statutory corporation responsible for the transport network in London. As of 2015, 92% of operational expenditure is covered by passenger fares.

How do I speak to someone in congestion charge?

Call customer services on 0343 222 2222 (TfL call charges) Write to: Customer Services, Congestion Charging and ULEZ, PO Box 344, Darlington DL1 9QE.

Where is London Underground head office?

55 Broadway

55 Broadway
Official name London Underground Ltd headquarters including St James’s Park Underground station
Designated 12 January 2011
Reference no. 1219790

What are the 11 lines on the London Underground?

The system is composed of eleven lines – Bakerloo, Central, Circle, District, Hammersmith & City, Jubilee, Metropolitan, Northern, Piccadilly, Victoria, Waterloo & City – serving 272 stations. It is operated by Transport for London (TfL).

What is the busiest station on the London Underground?

London Underground station passenger numbers 2019-2020 In 2020, the busiest station in the London Underground system was Stratford, with almost 25.1 million passenger entries and exits recorded, which represented a year-over-year decrease of over 61 percent.

Is TfL free for over 60s?

You can travel free on TfL services with your Older Person’s Freedom Pass from 09:00 weekdays and anytime at weekends and on bank holidays. If you have a Disabled Person’s Freedom Pass, you can still travel at any time on our services.

Is the tube open 24 hours?

The Night Tube offers a 24-hour service on Fridays and Saturdays. Five Tube lines run a 24-hour service on Fridays and Saturdays: Victoria, Central, Jubilee, Northern and Piccadilly lines.

How fast do London Underground trains go?

20.5 miles per hour
The average speed on the Underground is 20.5 miles per hour, including station stops. On the Metropolitan line, trains can reach over 60 mph.

Is the London Underground profitable?

The Tube increased its revenue by nearly one billion British pounds between 2010/11 and 2019/20. Overall, TfL generated revenue worth 4.7 billion British pounds from these services. Tube transports almost 1.4 billion passengers. Around 1.37 billion passenger journeys were made on the London Underground in 2019/20.

How to contact Transport for London customer services?

Customer services can help with general enquiries including ticketing and journey planning on all methods of transport. The team can also help with complaints. Find out how to contact us on our Help & contacts page.

Are there more injuries on the London Underground?

While injury numbers decreased across TfL services overall, it was disappointing that London Underground saw an increase in the number of customer injuries. This was partly because we are encouraging more reporting of incidents, which is positive because we are now capturing events that may have previously gone unrecorded.

What’s the number of journeys on the London Underground?

In 2018/19, London Underground saw a record number of 1.384bn journeys made across the network and 27m more than in 2017/18. We also saw an improvement in the time it took customers to complete their journeys.

What do you need to know about Transport for London?

Customer service and operational performance report 7 8 Healthy Streets and healthy people Healthy Streets and healthy people Customer service and operational performance report 9 London’s transport system will be safe