Why is it called the Genius Bar?
Ron Johnson, the former Senior Vice President for Retail, has often referred to the Genius Bar as the “heart and soul of our stores”. Employed geniuses are specially trained and certified at the Genius Bar, with multiple levels of certification depending on the products serviced.
Can you walk in to Genius Bar?
Apple Stores accept walk-ins for the Genius Bar, but wait times can vary widely depending on where you live, the time of day/week that you’re visiting. The two fastest ways to make a Genius Bar reservation are through its support page or with the Apple Support app.
How much do Genius Bar employees make?
Genius Bar Salary
| Annual Salary | Monthly Pay | |
|---|---|---|
| Top Earners | $63,500 | $5,291 |
| 75th Percentile | $54,000 | $4,500 |
| Average | $48,199 | $4,016 |
| 25th Percentile | $38,500 | $3,208 |
What does a Genius do at Apple?
Description. As a Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and compassion.
How much does Apple charge to diagnose problems?
The Apple Store’s “diagnosis” of your computer’s problem is Free, as Mende 1 told you above. The cost of repairing it will depend entirely on what the cause of the problem turns out to be.
Who are the geniuses at the Genius Bar?
Larger support teams are headed up by the “Lead Genius”, who schedules workers, and handles customer service issues at the Genius Bar. The Lead Genius is assisted by the “Genius Admin”, who is in charge of managing the administrative paperwork, organizing the Geniuses’ work and liaising with customers about their repairs.
Why is there a red telephone behind the Genius Bar?
The “Red Telephone” sometimes seen behind the Genius Bar was a direct line to Apple product specialists, allowing for problems and questions too complicated for the in-store employees to answer. As of August 2009, this phone is no longer installed in newer Apple Retail Stores and removed in others.
How can I get help from Apple Genius Bar?
Get real-time assistance from an Apple expert right on your computer or mobile device. You can call us immediately or at your convenience, or you can schedule a time for us to call you. For more straightforward questions — about an issue with iTunes, for instance — send us an email and we’ll quickly reply with a solution.
Who is the lead genius at the Apple Store?
The Lead Genius is assisted by “Genius Admins”, who is in charge of managing the administrative paperwork, organizing the Geniuses’ work and liaising with customers about their repairs. The Genius Training Student Workbook is Apple ‘s employee training manual for Apple Store tech-support employees, called Geniuses.